If you have any feedback or wish to make a complaint, forms are located at all reception desks and from the link below. If we cannot resolve the issue please feel free to contact;

HEALTH CARE COMPLAINTS COMMISSION

Ph: (02) 9219 7444

Toll Free: 1800 043 159

Hearing Impaired: (02) 9219 7555 or contact the National Relay Service on 133 677

Email: hccc@hccc.nsw.gov.au

Address: Level 13, 323 Castlereagh Street (corner of Hay St) SYDNEY NSW 2000

Complaint, Compliment or Suggestion form – PDF

Email communication with patients is discouraged.

Communications via email or over the internet are not secure.

Although it is unlikely, there is a possibility that information you include in an email can be intercepted and read by other
parties besides the person to whom it is addressed. Please do not include personal identifying information such as your birth date, or personal medical information in any emails you send to us. No one can diagnose your condition via email or other written communications, and communication via electronic avenues cannot replace the relationship you have with a physician or another healthcare practitioner

Our practice is mindful that even if patients have provided electronic contact details, they may not be proficient
in communicating via electronic means and patient consent needs to be obtained before engaging in electronic communication. Electronic communication includes email, facsimile and Short Message Service (SMS).

If on the rare occasion it does occur, communication with patients via electronic means is conducted with appropriate regard to privacy.

Centre Health Medical Centre has a social media policy
which provides guidance for members of the practice on using social media internally and externally. The policy helps
identify and mitigate risks associated with social media use.

The practice will appoint a staff member as a social media officer responsible for managing and monitoring the practice’s social media accounts. All posts on the practice’s social media website must be approved by this staff member. The practice reserves the right to remove any
content at its own discretion.

The practice’s social media channels are part of our customer service and are monitored and dealt with regularly.

Immediate notifications are set up for monitoring
and response – We aim to respond to all enquiries or complaints within 1 day, the platforms are updated weekly when necessary.

This practice is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff and healthcare providers.

Privacy Policy – PDF

As a patient of our medical practice, we require you to provide us with your personal details and full medical history, so that we may properly assess, diagnose, treat and be proactive in your health care needs. For more information about how we collect and use your health information please see our Privacy Policy.

• Male or female doctors available
• Skin Cancer Checks Available
• 4 Year Old Health Assessments & Vaccinations
• 45 – 49 Year Old Health Assessments
• Chronic Disease Management
• Asthma Cycle of Care
• Diabetes Cycle of Care
• Co-Ordinate Veterans Care Program
• Dressings
• Electrocardiogram (ECG)
• Pre-Employment Medicals
• Mirena Insertion & Removal
• Pap Smears
• IUD Insertion & Removal
• Workers Compensation
•  Minor Surgery
• Flu Vaccinations
• Spirometry
• Endocrinologist
• Neurologist
•  Gynecologist
• Audiometry
• Ophthalmologist
• Podiatrist
•  Dietitian
• Psychologist
• Laverty Pathology
• Pharmacy
• Illawarra Cardiology
• Nuclear Medicine
•  RMB Lawyers
• IGA – Supermarket
• Centre Health Café